Help & FAQs | AW Bridal

Generally, we will send your parcel within 1-2 business days after we receive your payment. Sometimes your order may be out-of-stock or back-ordered. In this case, our customer service team will notify you by either email or phone to confirm whether you want a refund or an exchange.

Please note that customized orders will be shipped after 7-18 business days tailoring time.

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information as soon as the order shipped to help you trace the package until received.

We may separate the orders across multiple shipments, and items ordered together may not be shipped out on the same day. Occasionally, items may be out-of-stock or back-ordered. You will be alerted in both instances.

We do our best to get orders out as soon as possible, but please note we are not responsible for delays caused by the customs department in your country.

Your can track your packages here: Track Your Order

Here are tracking links for different shipping methods: DHL: http://www.dhl.com/en.html
TNT: http://www.tnt.com/portal/location/en.html
FedEx: http://www.fedex.com
UPS: http://www.ups.com
EMS: http://www.ems.com.cn/english.html
Air Post: https://tools.usps.com/go/TrackConfirmAction_input

We ship worldwide covering North and South America, Europe, Asia, Africa, Oceania, and more.

AW Bridal offers two different international shipping service:

Economic shipping, it will take about 15-18 business days for delivery
Expedited shipping, it will take about 3-7 business days for delivery

The item price listed on this site does not include any customs tax. It is not guaranteed that you will be free of customs charge upon delivery since international trade terms vary among areas. We reserve the right not to pay for your brokerage fees associated with the shipment.

Express company may have a deferred update system so please remember to check the status after 24 hours, if there is still no update, contact us for help.

You can check your final shipping cost before checkout. It depends on the order's total weight and the shipping method you choose.

Yes, we can ship to those addresses. The shipping will be delayed about 3-5 days when using PO box/APO or military addresses. We recommend you to use street addresses to avoid incidents caused by shipping.

Please be advised that you can't revise your shipping address after the order has been processed or shipped. Please make sure to contact us within 24 hours upon payment if you want to change it.

We recommend you use your residential address instead of your vocational address to avoid shipping issues during shipment.